سياسة الخصوصية

Privacy Policy – iSage Health Effective Date: 01/07/2025

At iSage Health, your privacy matters to us. We only collect the personal information needed to process your order, deliver your products, and provide customer support. We will never sell, rent, or share your personal information with advertisers or unrelated third parties.

Information We Collect

We collect personal details you provide when making a purchase or enquiry, such as:

  • Your name
  • Delivery address
  • Email address
  • Phone number (optional)
  • Country of residence

Payment information is collected and processed securely by Shopify. We do not have access to, or store, your credit card or payment details on our systems.

We may also collect limited non-identifiable information such as cookies and browsing data to help our website function properly and improve your experience.

How We Use Your Information

We use your personal information only to:

  • Process and fulfil your order
  • Communicate with you about your purchase or enquiries
  • Provide customer support
  • Send you marketing and promotional communications where you have opted in — you may unsubscribe at any time
  • Improve our website and service quality
  • Meet our legal and regulatory obligations

Sharing Your Information

We do not sell or share your personal information with advertising partners or unrelated third parties — ever.

We only share limited information with trusted service providers who help us operate our business, including:

  • Shopify — which powers our online store, checkout and customer data storage
  • Australia Post, Sendle and international courier partners — for order delivery
  • Our North American fulfilment partner (New Jersey, USA) — for orders dispatched to customers in the USA and Canada
  • Payment processors including Shopify Payments and PayPal — for secure transaction processing
  • Email marketing platforms — where you have opted in to receive communications from us

Each of these partners is contractually required to protect your data and use it only for the specific purpose of providing their service to iSage Health.

International Data Transfers

As iSage Health ships and operates globally, your personal information may be transferred to and processed in countries other than your own, including Australia and the United States. We take all reasonable steps to ensure your data is handled securely and in accordance with this Privacy Policy regardless of where it is processed.

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR) including the right to data portability and the right to lodge a complaint with your local supervisory authority. Please contact us at admin@isagehealth.com to exercise any of these rights.

Cookies

Our website uses cookies to ensure it functions properly and to improve your browsing experience. Cookies help us remember your preferences, keep your shopping cart up to date, and understand how visitors use our site. You can choose to disable cookies in your browser settings at any time, though this may affect some website functionality.

Your Privacy Choices

You can at any time:

  • Contact us to access, correct or request deletion of your personal information
  • Opt out of marketing emails by clicking "unsubscribe" in any message or emailing admin@isagehealth.com
  • Request that we stop processing your personal data for marketing purposes
  • Adjust your browser settings to limit or block cookies

We will always respect your preferences and respond to any privacy request within a reasonable timeframe.

Data Security

Your personal data is stored securely on Shopify's platform, which is certified PCI DSS compliant and uses industry-standard SSL encryption. We retain your data only for as long as necessary to fulfil your order or meet our legal obligations, after which it is securely deleted or anonymised.

Your Rights Under Australian Law

This Privacy Policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). You have the right to access, correct or request deletion of your personal data at any time. If you believe your privacy has been breached, please contact us directly — we will investigate and respond promptly.

Children's Privacy

Our products and website are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

📧 admin@isagehealth.com 🌏 isagehealth.com

iSage Health Australia | ABN: 42 118 036 432 | "Healing with Tradition, Science & Wisdom"