Shipping policy

Shipping Policy – iSage Health

At iSage Health, we aim to get your order to you quickly, safely, and affordably. We are a proudly Australian-owned and operated business shipping worldwide.

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Where We Ship

We ship to anywhere in Australia and to most international destinations where there is a reliable postal or courier service. This includes but is not limited to:

🇦🇺 Australia 🇺🇸 USA 🇨🇦 Canada 🇳🇿 New Zealand 🇬🇧 UK 🇸🇬 Singapore 🇯🇵 Japan 🇪🇺 Europe and many more.

If you live in a remote or hard-to-reach area, or if you are unsure whether we ship to your location, simply email us at admin@isagehealth.com with your full shipping address and we will provide you with a custom shipping quote before you order.

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Our Fulfilment Network

iSage Health operates from two fulfilment locations to serve our customers faster:

• 🇦🇺 Australia — our primary warehouse services Australia, New Zealand, Asia, the UK and Europe
• 🇺🇸 New Jersey, USA — our North American fulfilment centre services customers across the USA and Canada, ensuring faster delivery times and more competitive shipping rates for North American customers

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Processing & Dispatch

All orders placed on business days (Monday–Friday) are dispatched the same day. Orders placed on weekends or public holidays are shipped the next available business day.

Once your order has been dispatched you will receive a confirmation email with your tracking details.

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Shipping Costs

🇦🇺 Australia: A standard flat-rate shipping fee applies Australia-wide, regardless of your location. An express shipping option is also available at checkout for faster delivery.

🌐 International: Shipping costs vary depending on your destination, order weight and courier service selected. Rates are automatically calculated at checkout where available.

If you would like to confirm your international shipping cost before placing an order, please email your full shipping address to admin@isagehealth.com and we will provide you with an accurate quote promptly.

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Estimated Delivery Times

Please note: these are estimated timeframes only and may vary due to customs clearance, local postal delays or peak seasons such as Christmas and public holidays.

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Customs & Import Duties (International Orders)

International customers are responsible for any customs fees, import taxes or duties that may apply in their country. These charges are determined by your local customs authority and are not included in our product or shipping prices. We recommend checking with your local customs office before placing your order. iSage Health is not responsible for delays caused by customs processing.

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Our 30-Day Money Back Guarantee

We stand behind every product we sell. If you are not completely satisfied with your purchase for any reason, contact us within 30 days of receiving your order and we will make it right. Please refer to our Returns Policy for full details.

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Delivery Issues

Please ensure your shipping address is entered correctly at checkout. iSage Health is not responsible for delays or non-delivery caused by incorrect addresses provided at checkout.

If your parcel is delayed, missing or arrives damaged, please contact us immediately at admin@isagehealth.com — we will do our best to resolve the issue promptly.

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Need Help?

If you have any questions about shipping, delivery or tracking, please reach out:

📧 admin@isagehealth.com 🌏 isagehealth.com

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🌏 Quick Summary

✅ Flat-rate shipping anywhere in Australia ✅ Express shipping option available at checkout 🇺🇸 USA & Canada orders fulfilled from our New Jersey centre 🌐 We ship to most international destinations worldwide 🚚 Same-day dispatch on all business day orders 📦 Tracking provided on all orders 💰 International shipping calculated at checkout ✉️ Unsure about shipping to your country? Email admin@isagehealth.com for a custom quote 🔄 30-day money back guarantee on all products