FAQ
Frequently Asked Questions
Everything you need to know about ordering, shipping, returns and privacy.
How do I place an order?
Visit our website, browse our products, add your items to cart and proceed to checkout. We accept major payment methods through secure checkout.
Is your website secure?
Yes. Our website uses SSL encryption and secure PCI-compliant payment gateways to protect your personal and payment information.
Can I change or cancel my order?
Contact us as soon as possible after placing your order. If the order has not yet been dispatched we will do our best to accommodate your request.
Will I receive a confirmation after ordering?
Yes. You'll receive an order confirmation email immediately after purchase and a shipping notification with tracking once dispatched.
Do you ship within Australia?
Yes. Orders are typically dispatched within 1–3 business days.
How long does Australian delivery take?
Standard delivery generally takes 3–7 business days depending on location.
Do you ship internationally?
Yes. We ship worldwide and proudly support customers across the globe.
Which countries do you ship to?
We ship to most countries including the USA, Canada, UK, New Zealand, Europe, Singapore and many Asian countries.
I am based in the USA or Canada — where will my order ship from?
Orders for USA and Canada are fulfilled from our New Jersey fulfilment centre for faster delivery and competitive shipping rates.
Do international orders include tracking?
Yes. All international orders include tracking where available.
Do you offer a money back guarantee?
Yes. We offer a 30-Day Money Back Guarantee on all products.
How do I request a return or refund?
Contact our support team within 30 days of receiving your order with your order number and reason for return.
What if my product arrived damaged?
Contact us immediately with photos of the product and packaging and we will arrange a replacement or refund.
Are consumable products eligible for return?
Yes. Opened consumable products are covered under our 30-day guarantee if you are unsatisfied with the product.
Is my personal information safe?
Absolutely. Our store is hosted on Shopify and protected with SSL encryption and secure payment processing.
Will you ever sell my personal information?
Never. We do not sell, rent or share customer information with third parties for marketing purposes.
How can I contact support?
Email us anytime and our team will get back to you as quickly as possible.